Frequently Asked Questions
Everything you need to know about your Sami Jewels experience
What materials are used in Sami Jewels pieces?
We use high-quality materials including 18k gold plating over sterling silver, surgical-grade stainless steel, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store them in the provided Sami Jewels pouch when not in use and clean gently with a soft microfiber cloth.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your products?
Yes, all Sami Jewels items come with a 6-month warranty covering manufacturing defects. This does not cover accidental damage, normal wear and tear, or improper care.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.